Shipping policy
Boreal Loom is an online retailer operating exclusively online. We work with international fulfilment partners and do not operate a physical store.
Free shipping
We offer free standard shipping on all orders to Canada, regardless of order value. There are no extra delivery charges or hidden fees. Applicable sales taxes are calculated at checkout.
Processing and delivery time
Once your order has been placed, we begin processing it. This usually takes 1 to 3 working days. Orders placed at weekends or on public holidays are processed on the next working day. Personalised (monogrammed) items need an additional 2–4 working days for embroidery.
After processing, your order is shipped via our international delivery partners. The average transit time is 6 to 10 working days. This means the total delivery time is usually 8 to 14 working days, depending on your province. Remote areas and the Territories can take a little longer.
Please note: during busy periods (such as Black Friday and the holidays) or due to external circumstances such as weather, carrier disruptions or customs inspections, delivery times may be longer.
Cancelling your order
You can cancel your order free of charge as long as it has not yet been processed. As processing usually starts within 12 hours, we recommend contacting us as soon as possible at support@borealloom.com, quoting your order number.
Has your order already been processed and dispatched? In that case cancellation is no longer possible, but you can return the item under our 100-Night Guarantee. Please see our Returns Policy for details.
Shipping method and tracking
Our products are shipped from international warehouses via trusted logistics partners. Once your order has been dispatched, you will receive a shipping confirmation email with a track & trace link. Tracking can take 24–48 hours to show its first update. If your tracking hasn't moved for 7 working days, contact us and we will open a trace with the carrier.
Customs and duties
Our parcels are declared and shipped so that you should not be asked to pay customs duties or brokerage fees on delivery. If you are ever asked to pay such a fee for a Boreal Loom order, please email us a photo of the receipt and we will look into it and refund it.
Delivery address
Please double-check your delivery address at checkout. As orders are processed quickly, we cannot guarantee address changes after an order has been placed. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange re-delivery; a re-shipping fee may apply.
Lost or damaged parcels
- Lost in transit: if your parcel has not arrived 30 days after dispatch and the carrier cannot locate it, we will send a replacement or refund you in full.
- Arrived damaged: email us a photo within 7 days of delivery and we will replace the item free of charge.
- Marked delivered but not received: please check with neighbours, building management and the carrier first, then contact us within 7 days so we can investigate.
Product origin
Boreal Loom works with a carefully selected network of textile manufacturers to bring you soft, high-quality products at fair prices. Each item is inspected before dispatch.
Shipping outside Canada
We currently ship to Canada only.
Questions about your order?
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Email us at support@borealloom.com. Our customer service team is available 7 days a week and usually responds within 24 hours.